THX ist eine kostenlose App, die dich mit Punkten belohnt, wenn du kurze Umfragen beantwortest oder optionale Medienmessungen aktivierst. Deine Punkte kannst du gegen digitale Gutscheine eintauschen, an Verlosungen teilnehmen oder für wohltätige Zwecke spenden. Mit deiner Teilnahme hilfst du Marken, ihre Produkte und Services besser auf Verbraucher abzustimmen.
• Mikro‑Umfragen zu Marken, Werbung und Sendungen ausfüllen.
• TV & Radio‑ oder Outdoor‑Tracking einschalten und stündlich automatisch Punkte erhalten.
• Optionale Profilfragen beantworten und Bonuspunkte kassieren.
Im Gutscheinshop einlösen, an THX Giving spenden oder weiter sammeln, um deine Gewinnchancen zu erhöhen.
Nein – sie bleiben gültig, solange dein Konto aktiv ist.
Home‑Screen nach unten ziehen zum Aktualisieren oder App komplett schließen und neu öffnen. Bleibt das Problem nach einigen Minuten bestehen, Support kontaktieren.
E‑Mail‑Adresse prüfen und kurz warten. Kommt nichts an, App beenden, Registrierung neu starten. Sonst Support@thx.community schreiben.
Auf Passwort vergessen? tippen, Benutzernamen eingeben und den Anweisungen in der E‑Mail folgen. Benutzername vergessen? Support kontaktieren.
App löschen stoppt alle Datenerhebungen. Für eine vollständige Kontolöschung E‑Mail an den Support senden.
Das hängt von verfügbaren Umfragen und aktiviertem Tracking ab. Push‑Benachrichtigungen lassen sich jederzeit deaktivieren.
Sie werden ausschließlich aggregiert ausgewertet. Einzelpersonen‑Daten werden niemals weitergegeben.
Sie können Ihre persönlichen Informationen jederzeit auf Ihrer Kontoseite im App aktualisieren. Im Laufe der Zeit fügen wir Ihnen auch neue Profilfragen hinzu, um Sie zu füllen und zusätzliche Punkte zu verdienen.
Zusätzlich zu den Umfragen in der THX-App können Sie sich auch für zusätzliche Forschung anmelden, die wir Ihnen per E-Mail zusenden. Wir brauchen deine Meinung und die von anderen auf einer täglichen Basis. Indem Sie Ihre Meinung in unseren E-Mail-Umfragen ausdrücken, können Sie Marken und Organisationen helfen, ihren Geschäftstyp an die Bedürfnisse der Verbraucher anzupassen. Wenn Sie zum ersten Mal in die THX-App eingeloggt werden, sehen Sie ein Kachel auf dem Homescreen, auf dem Sie sich für zusätzliche Forschung per E-Mail anmelden können. Wenn Sie sich anmelden, erhalten Sie zusätzliche Umfragen per E-Mail auf einer regelmäßigen Basis. Wenn Sie sich bereits für diese zusätzliche Forschung angemeldet haben, sehen Sie die Kachel nicht auf dem Homescreen. Wenn Sie sich für diese zusätzliche Forschung anmelden, erhalten Sie nicht nur 500 THX-Punkte, sondern Sie haben auch eine zusätzliche Chance, große Preise zu gewinnen.
Sind Sie sicher, dass Sie sich für diese zusätzliche Forschung angemeldet haben? Wenn Sie die Kachel immer noch auf dem Homescreen in der App sehen, bedeutet dies, dass die Registrierung nicht abgeschlossen wurde. Darüber hinaus ist es wichtig zu beachten, dass E-Mail-Einladungen an dieselbe E-Mail-Adresse gesendet werden, die Sie für Ihren THX-Account verwendet haben. Es kann einige Tage dauern, bis Sie Ihre erste Einladung per E-Mail erhalten. Wenn Sie nichts in mehr als einer Woche erhalten, bitte Support kontaktieren.
At your account page you can see the profile information below your profile picture/avatar listed in categories. There are several questions within each category for you to complete your profile information. For each question you earn points and the number of points is indicated with each question.
No, unfortunately we can not give points for changing profile information because this is susceptible for fraude. We might ask you to check (and change) profile info in the future for new points. In the meantime always keep an eye on your profile completion status, because we add new profile questions over time for you to fill and earn extra points.
No, at this moment you can not yet change this. We have this planned for a future update.
If you need to change email, please contact support and we will change this for you.
We would like to know if a certain program is being watched / listened to or if a certain commercial is being watched / heard. For this we use an audio fingerprinting technique which uses audio to recognize certain content. You earn points for every hour you participate in this research,you don't have to do anything else! You can turn the measurement on or off at any time within the app.
It is needed for the automatic content registration technique which uses audio to recognize certain content. How it works is that a unique audio fingerprint is made based on a few audio samples, which is then matched with our database. If there is a match with content we have in our database (which are commercials for the most part), then a content interaction will be registered. It is important to mention that this technique uses audio for real-time matching, which means that no audio is stored! The audio fingerprint is also a small data file and by no means a media file that can be listened to.
No, we do not store audio but use audio to generate the audio fingerprint and a live match with our database. When there is a match with the content that is present in our database, then a content interaction is stored but not any audio!
For Android you will see a tile on homescreen for the outdoor research. Slide the toggle to turn measurement on. You need to accept location sharing permission for this. After you turned on outdoor research you earn points for every hour it’s on and the tile disappears from homescreen. To turn outdoor research off you need to go to settings and slide the toggle off. For iOS you will receive a request by popup permission when first signed up. If you did not accept or turned measurement off you can see a tile on your homescreen from where you can always turn outdoor research (back) on. If you turn it on from the tile, you will be send to your phone settings where you need to turn on location sharing. After you turned on outdoor research you earn points for every hour it’s on and the tile disappears from homescreen. When you want to turn off the outdoor research you need to go to the settings and slide the outdoor research off.
We would like to know if people pass by certain outdoor advertisements or stores. For this you need to enable location sharing in the app. You earn points for every hour you participate in this research, you don't have to do anything else! You can turn the measurement on or off at any time within the app.
It is needed to measure the reach of specific points we are interested in among consumers. Most of the time this is about outdoor advertisement locations or stores. When you passed by any of these points a location interaction is stored.
Although we track your location, it is only used to cross match this with specific points we are interested in. Most of the time these are locations where certain advertisements where placed or stores. When you passed by any of these points a location interaction is stored. We use these to report on consumer level and never individually. We do not use any other remaining location data and the results are never shared with others.
For Android you will see a tile on homescreen for the outdoor research. Slide the toggle to turn measurement on. You need to accept location sharing permission for this. After you turned on outdoor research you earn points for every hour it’s on and the tile disappears from homescreen. To turn outdoor research off you need to go to settings and slide the toggle off. For iOS you will receive a request by popup permission when first signed up. If you did not accept or turned measurement off you can see a tile on your homescreen from where you can always turn outdoor research (back) on. If you turn it on from the tile, you will be send to your phone settings where you need to turn on location sharing. After you turned on outdoor research you earn points for every hour it’s on and the tile disappears from homescreen. When you want to turn off the outdoor research you need to go to the settings and slide the outdoor research off.
There are two ways the automatic media research measurement is interrupted: 1) when you hard close the app, 2) when an other app is using audio (for example you are called). When this happens the app will automatically send you a push notification that media research is interrupted and you also stop earning points. In order to turn measurement back on you need to tap the push notification or just bring the app back to the front.
If you do not want push notifications regarding media research, you need to go to settings and turn off the media research push notes.
This is because they have status ON. When you turn this research off from settings the tiles re-appear on homescreen.
You receive points for every hour the measurement is turned on. At this moment you receive 1 point per hour for radio/tv research and 1 point per hour for outdoor research.
You receive points for every full hour the measurement is turned on. Are you sure the media research is on? You can always check status at settings. The radio/tv research and outdoor research toggles need to be on. Sometimes the system needs some time. Try to refresh the homepage by swiping down or hard close and re-open the app. If you keep on having problems, please contact support.
You can find all open surveys in the Opinion section of the app. As soon as a new survey is available you will receive a push notification. If you want even more surveys to participate in you can also sign up for receiving additional questionnaires via email. If you haven’t already signed up for this extra research, you will find a tile on your homescreen of the app from where you can sign up.
It might be that the total number of responses for this surveys is reached and the survey is closed. Don’t worry, there will be a lot more questionnaires for you to fill. You will be notified when a new questionnaire is available. When you already filled the questionnaire, the survey will disappear from the list.
The number of points you can collect is indicated with each survey.
Sometimes the system needs some time. Try to refresh the homepage by swiping down or hard close and re-open the app. If you keep on having problems, please contact support.
We analyse the total response of the questions of all participants to gain insights in consumers thoughts and behavior. Brands and businesses use these insights to optimize their products, communication and services. We never share or report answers on an individual level, but always on population scale.
We analyse the results in total and not on individual level. We never share or report answers on an individual level, but always on population scale.
You probably have the push notifications turned off. You can change this in the settings section of the app.
You need to go to the settings section of the app and slide the opinion push notes to on/off.
You can give away your collected points in the THX Giving box, from which we support various good causes. In the app you can see various THX Giving Boxes each collecting for a different good cause. You can choose where to give your points. In the app you can see how many THX points we already collected together in the THX Giving Box. At the end of the donation period or when the target amount is reached, the THX points are turned into a money donation to the good cause that we support.
This depends. It can be a charity collection for a month or longer or when a specific amount is reached. This will be communicated with each charity. After the period is closed, the THX Giving box for this charity will be turned into a money donation by us. The box then will be closed or emptied for a new collection.
Every 200 points has the value of 1 euro so you can give away in numbers of 200 points unless this is communicated differently. You can see how many points we collected together for a each charity and in total.
We are not allowed to include a real donation to charity from within the app. That’s why we let our users give away their THX points, so we can turn this into a donation outside of the app.
For every charity we will set a target amount. You can give away as many points as you have during the period the collect is open or what is left to reach the total amount. If the total amount is reached we will turn this into a donation for this charity. We can also decide to expand the collect when target is reached and raise even more. This all will be visible in the app.
Do you have the push notifications turned on? You can change this in the settings section of the app.
You need to go to the settings section of the app and slide the charities push notes to on/off.
You can check your points balance at your homescreen. When you go to the gift shop section you see all the available gift cards and how many points you need to buy one. When your balance is sufficient the Buy button turns green so you can place an order.
When you place an order from within the app you will receive a confirmation email. Your order is then handled by us and it can take up to 10 business days before you receive your gift card (dependent on availability).
Dependent on availability, it can take up to 10 business days before you receive your gift card.
Did you receive a order confirmation email? If so than your order is received and handled. Please be patient, it can take up to 10 business days before you receive your gift card. If you still didn’t receive your gift card after this 10-day period, please contact support.
For most of the gift cards this is unlimited. You can order as much as you can with the balance of your THX points. It can happen that we have a limitation for exclusive offers. This will be indicated in the app.
It will be an e-voucher send to the email of your THX account.
Will there be more shops available to choose from?
You automatically compete with the prize draws when you actively collected THX points in the period of the prize draw in question by participating in the app’s research.
To qualify for our prize draws it’s important to gather enough points for the specific functions of the app. Besides this achievement, you need to participate with the app in any way (gather points) during the full length of the prize draw (active member). For being an active member you need to gather at least 1 point every day during the length of the prize draw. We (‘THX’) are not responsible for e-mailing or push-notifications regarding prize winners which didn’t met all goals to participate in prize drawing. If a prize winner is drawn which didn’t met all goals, we will draw a new prize winner with one week (7 days) after the initial finish date.
When the moment of the prize draw has arrived, the app will automatically draw a winner. The winner will receive an email with further information.
When you won you automatically receive an email with further information or instructions. The winner will also be announced in the app (go to the closed prize draws to find out who won).
Yes, this might occur if there where too little users who met the criteria and earned enough points during the prize draw period. The lottery will then be extended but never cancelled.
Do you have the push notifications turned on? You can change this in the settings section of the app.
You need to go to the settings section of the app and slide the prize draw push notes to on/off.
